Privacy policy

Last updated: September 18, 2025

YSNOVA we values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you interact with our website, products, and services.

By visiting or shopping with YSNOVA, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our store, we may collect the following information:

  • Contact details: name, email, phone number, shipping and billing address.
  • Payment details: transaction information (processed securely through trusted payment providers).
  • Account details: login information, preferences, and settings if you create an account.
  • Shopping activity: items viewed, added to cart, wishlists, purchases, returns, and exchanges.
  • Device & usage data: IP address, browser type, device information, and interactions with our website.

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, including shipping and returns.
  • Provide customer support and communicate with you.
  • Improve your shopping experience by personalizing content and recommendations.
  • Send promotional updates (you may opt out at any time).
  • Ensure secure transactions and prevent fraud.
  • Comply with legal obligations where required.

Sharing Your Information

We may share your information with:

  • Service providers (e.g., payment processors, delivery partners, IT support) to complete your purchases and provide our services.
  • Marketing partners to show you relevant offers and promotions.
  • Authorities if required by law, legal process, or to protect our rights.

We do not sell your personal information.

Cookies and Tracking

YSNOVA uses cookies and similar technologies to improve website functionality, enhance your experience, and provide targeted advertising. You can adjust your browser settings to refuse cookies, though some features of our website may not work properly.

Data Retention

We keep your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have rights to:

  • Access, update, or correct your personal information.
  • Request deletion of your data.
  • Opt out of marketing communications at any time.

To exercise your rights, please contact us via the email below.

Security

We implement appropriate measures to protect your personal data. However, no online transmission is 100% secure, and we encourage you to keep your account details confidential.

Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices. The revised version will always be posted on this page with the updated date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at: 📧 support@ysnova.com